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Senior Customer Care Training Lead, PSA at Collectors - ApplyBlast

Senior Customer Care Training Lead, PSA

Collectors

3 months ago

Santa Ana, CA

Onsite

Full Time

Senior

0 applicants

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About this role

Collectors is seeking a Senior Customer Care Training Lead to oversee training needs for the PSA Customer Care team. This role involves organizing, planning, and executing training sessions, creating and updating curricula, and supporting the onboarding of new and temporary employees. The position requires collaboration with various departments to maintain training consistency and improve internal policies and procedures.

Responsibilities

Lead training programs for new and existing Customer Care employees
Create and maintain comprehensive training curricula and documentation
Support onboarding processes for temporary and permanent staff
Identify future training needs and recommend process improvements
Collaborate with management to ensure training content consistency

Skills

Qualifications

B.S. or B.A. degree preferred

About Collectors

collectors.com

Headquarters

Santa Ana, California, United States

Company Size

1001-5000 employees

Founded

1986

View Profile

Collectors is a company that builds infrastructure designed to foster trust, security, and opportunity within the collectibles market. By providing essential tools and services, it empowers collectors and businesses to engage with collectibles confidently and securely. The platform aims to streamline interactions and enhance the overall experience for enthusiasts and professionals alike in the growing collectibles space.