Senior Customer Contact Specialist
Upstart(10 days ago)
About this role
Upstart is a digital-first AI lending marketplace that partners with financial institutions to provide access to affordable credit. The company leverages advanced technology and data to make smarter credit decisions, aiming to make financial progress accessible for millions of people across the U.S. and Canada.
Required Skills
- Customer Service
- Communication
- Empathy
- Salesforce
- Slack
- Support Tools
- Time Management
- Compliance
- Support Trends
- Support Processes
About Upstart
upstart.comUpstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.
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