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Senior Customer Education Manager, Live Programs at Intercom - ApplyBlast

Senior Customer Education Manager, Live Programs

Intercom

1 day ago

3.6 on Glassdoor

Dublin, County Dublin, Ireland

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Customer Education Manager, Live Programs leads the end-to-end live training program, designing curriculum and delivering engaging educational experiences to drive customer adoption and retention. This high-visibility role involves presenting to diverse audiences, from users to C-suite executives, and partnering with deployment services to support enterprise customers. The position requires travel to support live events and customer engagements throughout the year.

Responsibilities

Own the live education program end-to-end by setting vision and roadmap
Design and deliver engaging live experiences including webinars and workshops
Partner with Deployment Services to deliver tailored training to Enterprise customers

Skills

About Intercom

intercom.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2011

View Profile

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.