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Senior Customer Engineer at Pendo - ApplyBlast

Senior Customer Engineer

Pendo

11 days ago

3.1 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Customer Engineer serves as the technical backbone for pre- and post-sales customer motions, owning strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. This role involves leading technical strategy for complex deployments, resolving ambiguous customer challenges, and partnering with account teams to drive retention and customer value. The position is based in the London office with a hybrid work culture.

Responsibilities

Lead technical strategy and complex implementations for strategic enterprise accounts
Partner with account teams to drive customer acquisition, adoption, and expansion
Resolve ambiguous technical challenges and serve as an escalation point for the team

Skills

About Pendo

pendo.io

Headquarters

Raleigh, North Carolina, United States

Company Size

501-1000 employees

Founded

2013

View Profile

Pendo is an AI-powered analytics and adoption platform that helps teams understand user behavior across software products and AI agents, driving adoption and connecting digital experiences to business outcomes. It offers product analytics, in-app guides, session replay, AI agent analytics, churn prediction, and user feedback tools. Serving over 14,000 teams, Pendo is designed for product, IT, revenue, and marketing teams looking to improve user experiences and prove ROI across their entire digital portfolio.