Senior Customer Experience Coordinator

The Senior Customer Experience Coordinator serves as the primary point of contact for existing customers throughout their subscription lifecycle, resolving complex issues such as accidents, warranty claims, and contract terminations to ensure customer retention and satisfaction. This role requires managing sensitive customer conversations, coordinating with internal teams for vehicle repairs and inspections, and maintaining accurate records in CRM systems. The position also involves mentoring team members and contributing to the development of the InLife function within a fast-paced, collaborative environment.