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Senior Customer Experience Expert at Eleks - ApplyBlast

Senior Customer Experience Expert

Eleks

2 months ago

4.2 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Customer Experience Expert will own end‑to‑end customer journeys across all touchpoints, turning research, data, and creative problem‑solving into seamless experiences that drive business growth. The role focuses on building and maintaining reliable, deterministic AI‑powered workflows that automate research synthesis, persona generation, journey analysis, and reporting, allowing the team to concentrate on strategic judgment and design. Collaboration with cross‑functional teams and stakeholder facilitation are key to delivering impactful CX initiatives.

Responsibilities

Lead CX initiatives and projects across cross‑functional teams
Build and run AI‑powered workflows to automate research and insights
Develop and implement omnichannel CX strategies aligned with business goals

Skills

About Eleks

eleks.com

Headquarters

Põhja-Tallinna, Harju Maakond, Estonia

Company Size

1001-5000 employees

Founded

1991

View Profile

ELEKS is a software engineering and technology consulting company that provides custom software development, product design, quality assurance, data and AI, cloud, cybersecurity, and digital transformation services for enterprises and startups across industries.