Senior Customer Experience Manager (Central)

About this role

Responsibilities

• Strategic Project Ownership: Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
• Customer Engagement and Advocacy for Cloud Security: Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements. Build and grow strong relationships across the org from the day-to-day technicians to the CISO level. Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
• Program Transformation: Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
• Strategic Opportunity Identification and Value Enumeration: Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units. Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives.
• Day-to-Day Operations - Ensuring Cloud Security Best Practices: Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations. Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer’s organization with a strong emphasis on cloud security awareness. Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz.