Senior Customer Experience Manager
Bass Pro Shops
About this role
A Senior Customer Experience Manager at Big Cedar Lodge oversees guest-facing teams to create seamless, personalized experiences that reflect the resort's commitment to luxury and hospitality. They lead team development, design guest journeys, and drive revenue through curated experiences and exceptional service.
Skills
About Bass Pro Shops
basspro.comBass Pro Shops is a leading outdoor retailer specializing in fishing, hunting, and camping gear and apparel. They offer a wide range of products, from high-performance clothing and rugged boots to optics and cold weather essentials, tailored for outdoor enthusiasts. With a strong emphasis on quality and customer experience, Bass Pro Shops serves as a one-stop shop for those looking to enhance their adventures in nature.
Recent company news
Bass ProBass Pro Shops announces March 25 Grand Opening in Tucson
1 day ago
WPSD Local 6Bass Pro Shops 'proud and excited' to serve Four Rivers region, company says
1 month ago
Northwest Arkansas Democrat-GazetteFort Smith Bass Pro Shops set to hire 150
2 weeks ago
KUSA.comBass Pro Shops opening new store in Colorado
Jan 22, 2026
Bass Pro ShopsBass Pro Shops announces exciting new location in Abilene, Texas
Dec 17, 2025
About Bass Pro Shops
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Bass Pro Shops.
Salary
$122k – $177k
per year
More jobs at Bass Pro Shops
Similar Jobs
Core/Reservation Agent, Four Seasons Red Sea Resort at Shura Island
Four Seasons Hotels and Resorts
Lana'i Experience Planner - Based in L.A.
Four Seasons Hotels and Resorts
Supervisor de Alimentos y Bebidas Naviva
Four Seasons Hotels and Resorts
Butler - Mansion, MGM Grand
MGM Resorts International
Guest Experience Manager
Accor
Director of Guest Experience
Four Seasons Hotels and Resorts