Senior Customer Experience Program Manager

BILL(22 days ago)

HybridFull TimeSenior$124,414 - $166,156 (estimated)Customer Experience Operations (CXO)

About this role

The Strategic Program Manager in the Strategic Program Management Office (SPMO) partners with the Customer Experience Operations (CXO) division to support execution of the CXO strategic roadmap and organizational transformation. The role works closely with leaders across levels to ensure initiatives deliver measurable value and supports governance, planning, and cross-functional alignment. This position is based in Draper, UT or San Jose, CA and is hybrid (3x per week).

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Required Skills

Program Management
Project Governance
Stakeholder Management
Change Management
Analytics
Strategic Planning
Risk Management
Communication
Process Improvement
Executive Presentation

About BILL

bill.com

Bill.com is a cloud-based financial operations platform for small and mid-sized businesses and accounting firms that automates accounts payable, accounts receivable, and spend and expense management. It centralizes bill capture, invoice presentment, approval workflows, and electronic payments while syncing with major accounting systems to improve cash‑flow visibility and reduce manual work. The platform also offers tools for budget control, virtual card and ACH payments, and access to working‑capital/credit solutions to help businesses manage spend and grow. Companies and advisers use Bill.com to shorten payment cycles, streamline collections, and consolidate financial operations in a single system.