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Senior Customer Experience Program Manager at Microsoft - ApplyBlast

Senior Customer Experience Program Manager

Microsoft

3 months ago

4.0 on Glassdoor

Redmond, Washington, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Customer Experience Program Manager defines and executes the AI Operations strategy for AED, aligning with business goals like case deflection and support scalability. This role involves translating customer pain points into AI-powered solutions, partnering with engineering teams to deploy agentic AI services, and driving the adoption of AI agents across customer engineering workflows. The position requires establishing evaluation frameworks, standardizing AI-enabled support processes, and leading cross-organizational initiatives to improve operational efficiency and customer experience.

Responsibilities

Define and execute AI Operations strategy for AED
Partner with engineering teams to bring agentic AI services from concept to production
Drive adoption of AI agents and copilots across ACE workflows

Skills

Qualifications

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related fieldMaster's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field

About Microsoft

microsoft.com

Headquarters

Redmond, Washington, United States

Company Size

10001+ employees

Founded

1975

View Profile

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