Senior Customer Onboarding Specialist

The Senior Customer Onboarding Specialist at Scotch owns the end-to-end onboarding experience for new customers, serving as their primary point of contact from contract signing through successful go-live. This role involves managing multiple implementations simultaneously, coordinating hardware setup, software configuration, and customer training to ensure a seamless and exceptional customer experience. The specialist acts as a key liaison between the customer and internal teams, troubleshooting technical challenges and driving successful platform adoption.