Senior Customer Operations Analyst (x/f/m)

Doctolib(1 month ago)

HybridFull TimeSenior$154,219 - $205,403 (estimated)Customer Care & Sales Operations

About this role

A Senior Customer Operations Analyst at Doctolib sits within the CC & Sales Operations Analytics & Strategy team and focuses on analytics for the Support population. The role provides strategic, data-driven insights to improve team performance, control costs, and support revenue growth while working closely with Product, Data, Finance and senior leadership. It combines analysis, modeling and project management and offers direct exposure to senior stakeholders at a fast-growing tech scale-up.

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Required Skills

Forecasting
Performance Monitoring
Data Analysis
Modeling
Dashboarding
Reporting
SQL
Excel
Data Visualization
Stakeholder Management

+3 more

About Doctolib

doctolib.com

Doctolib is a European health tech company that connects patients with healthcare professionals through online appointment booking and teleconsultation services. It also provides practice and clinic management software—scheduling, patient reminders, secure video consultations, and integrations with existing clinical systems—to streamline administrative workflows. Widely used in markets such as France and Germany, Doctolib serves millions of patients and thousands of providers. Organizations adopt it to improve patient access, reduce no-shows, and gain operational insights.

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