Senior Customer Process Excellence Manager

Eurofiber

1 month ago

Maarssen, Utrecht

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Customer Process Excellence Manager at Eurofiber is responsible for leading continuous improvements of customer processes and experience. The role focuses on enhancing quality, efficiency, and customer satisfaction through process optimization, team coaching, and strategic collaboration across departments.

Skills

About Eurofiber

eurofiber.com

Eurofiber is a European digital infrastructure company that designs, builds and operates high-capacity fiber networks and connectivity services for businesses, carriers, public institutions and data centers. Its portfolio includes dark fiber, lit Ethernet and wavelength services, leased lines, cloud and datacenter interconnects and managed connectivity solutions, delivered with service-level guarantees across Northwestern Europe (notably the Benelux, France and Germany). Eurofiber positions itself as an open‑access, low‑latency and secure network provider focused on enabling digital transformation initiatives — from enterprise and wholesale customers to smart cities and critical public services — with an emphasis on reliability and sustainability.