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Senior Customer Relations Specialist, PSA at Collectors - ApplyBlast

Senior Customer Relations Specialist, PSA

Collectors

5 months ago

Plano, TX

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Customer Relations Specialist joins Collectors' PSA team to resolve complex customer inquiries and manage claims related to collectible authentication and grading. The role involves collaborating cross-functionally to determine issue causes, explain solutions, and maintain account accuracy while adhering to strict department protocols. Candidates must excel in de-escalating situations and possess strong problem-solving and communication skills within a high-volume operational environment.

Responsibilities

Resolve complex customer inquiries and process claims accurately
Collaborate cross-functionally to determine root causes of issues
Maintain detailed records of customer accounts and orders
De-escalate sensitive situations with empathetic communication
Escalate unresolved issues to appropriate leadership staff

Skills

Qualifications

High school diploma or equivalent3 years of customer relations experience

About Collectors

collectors.com

Headquarters

Santa Ana, California, United States

Company Size

1001-5000 employees

Founded

1986

View Profile

Collectors is a company that builds infrastructure designed to foster trust, security, and opportunity within the collectibles market. By providing essential tools and services, it empowers collectors and businesses to engage with collectibles confidently and securely. The platform aims to streamline interactions and enhance the overall experience for enthusiasts and professionals alike in the growing collectibles space.