Senior Customer Resolutions Specialist
Vector Limited
About this role
A Senior Customer Resolutions Specialist at Vector manages complex, escalated, and sensitive customer complaints, investigates issues thoroughly, and delivers fair, timely outcomes that restore customer trust while meeting regulatory and service standards. The role involves working across teams to resolve technically complex or emotionally charged situations and supporting the Customer Resolutions Manager with workflow coordination and quality of customer communications.
Skills
About Vector Limited
vector.co.nzVector is a New Zealand-based energy infrastructure company that owns and operates electricity and gas networks and provides related services to homes and businesses. It delivers network operations, metering and digital platforms, and supports distributed energy integration including EV charging and smart energy solutions. Focused on innovation, Vector is driving the transition to a low‑carbon, decentralized "new energy" future through technology, network planning and partnerships with customers and industry stakeholders.
About Vector Limited
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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