Mercer
The Senior Customer Service Analyst at Marsh Risk serves as a primary point of contact for franchise-sponsored business owner accounts, guiding clients through enrollment, renewal, and ongoing account service activities for commercial insurance solutions. The role involves coordinating with carriers, preparing quotes and proposals, and explaining coverage details to help business owners manage their insurance needs. This position offers the opportunity to build expertise in commercial lines account management within a collaborative team environment.
Mercer is a global consulting and solutions firm that redefines the world of work, reshapes retirement and investment outcomes, and unlocks real health and well-being for employees. As part of Marsh McLennan Companies, Mercer provides advisory services and products across human capital, retirement, investments, health, and benefits to organizations worldwide. The firm helps employers attract and retain talent, design retirement programs and investment strategies, and improve well-being initiatives. Mercer operates under the Mercer brand in the United States and includes affiliated entities such as Mercer PCS.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Mercer.
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