Senior Customer Service Manager

Huda Beauty

5 days ago

3.5 on Glassdoor

Dubai, United Arab Emirates

Hybrid

Full Time

Senior

0 applicants

Apply to 100+ jobs

About this role

The Senior Customer Service Manager at Huda Beauty is a strategic leader responsible for developing and executing a comprehensive customer experience strategy across multiple channels. The role involves managing teams and agencies, driving innovation through automation and best practices, and ensuring high standards of customer support. This position requires a focus on operational excellence, team development, and customer advocacy.

Skills

Qualifications

BA in Business or related field7+ years in customer service roles3+ years in leadershipExperience with Zendesk, Salesforce, Power BI, Tableau

About Huda Beauty

hudabeauty.com

Industries

Ecommerce

Huda Beauty is a global cosmetics brand founded by makeup artist and entrepreneur Huda Kattan. It offers a wide range of high-performance makeup and beauty products, including palettes, lip colors, foundations, lashes, and skincare-inspired items, primarily sold through hudabeauty.com and retail partners worldwide. The brand leverages a strong social media presence and beauty storytelling to drive product development and community engagement. Known for bold, color-rich, trend-forward offerings, Huda Beauty aims to deliver accessible luxury to diverse shoppers around the world.