Senior Customer Service Operations Manager (DTC Wellness / E-commerce) - A314
Pearl
About this role
A Senior Customer Service Operations Manager at a DTC wellness and e-commerce company oversees customer service operations, ensuring the delivery of excellent service and operational efficiency. The role involves managing teams, implementing processes, and supporting customer satisfaction in the consumer services industry.
Skills
About Pearl
thepearlsource.comThe Pearl Source is an online jewelry retailer specializing in pearls, offering Akoya, Tahitian, and South Sea pearl pieces. It features a curated selection of pearl necklaces, earrings, and bracelets. The company highlights strong customer satisfaction, with an average rating of 4.8 from thousands of reviews and an active social presence. With regional sites and toll-free customer support, The Pearl Source serves customers globally, delivering trusted pearl jewelry.
Recent company news
eng.mizzima.comJustice For Myanmar calls for action over alleged sanctions breach
11 hours ago
CBCThis Canadian family fuelled Myanmar's civil war with 'blood pearls'
2 days ago
San Antonio ReportPearl CEO steps down, company begins search for new leader
Jan 6, 2026
Stock TitanPearl Diver Credit boosts CLO cash to $9.8M, keeps $0.22 monthly payout
3 weeks ago
SeafoodSourceAmerican Mariculture Co-Founder and CEO Robin Pearl arrested on fraud, money laundering charges
Nov 21, 2025
About Pearl
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Pearl.
Salary
$128k – $173k
per year
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