Senior Customer Service Representative
Genuine Parts Company(11 days ago)
About this role
The Senior Customer Service Representative responds to customer inquiries, processes orders, and develops relationships with clients to understand their needs. They also provide guidance to less experienced team members and handle complex customer queries, focusing on customer satisfaction and operational efficiency.
Required Skills
- Customer Service
- Order Processing
- Negotiation
- Product Knowledge
- Bilingual Spanish English
- Relationship Building
- Problem Solving
- Communication
- Inventory Management
- Software Proficiency
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