Senior Customer Service Supervisor
Naukri.com
About this role
A Senior Customer Service Supervisor is responsible for leading a team of customer service representatives, developing policies, analyzing service metrics, resolving escalated issues, and collaborating with cross-functional teams to enhance customer experience. The role involves training, staying updated on industry best practices, and maintaining accurate records using CRM tools.
Skills
Qualifications
About Naukri.com
naukri.comNaukri.com is one of India’s largest online job marketplaces, founded in 1997 and operated by Info Edge. It connects millions of job seekers and employers by offering job listings, resume hosting and search, job alerts, and career resources. For recruiters it provides hiring solutions including targeted job ads, access to a large resume database, and tools for sourcing and screening candidates. The platform serves a wide range of industries and experience levels across India and internationally.
Recent company news
Newswire CanadaEclipsys Expands into a Brand with Multi-National Reach Following Acquisition by DSP UK
Oct 11, 2023
Ottawa Business JournalKanata IT firm Eclipsys Solutions eyes southern expansion after acquisition by U.K. company
Oct 11, 2023
The Globe and MailBest Workplaces in Canada 2025: Fewer than 100 employees
Apr 4, 2025
SiliconANGLEWhat to expect at the “Hitachi Vantara Drives Customer Success With Partners” event: Join theCUBE Dec. 6
Dec 2, 2022
Insider Media LtdCanadian acquisition for LDC-backed database firm
Oct 12, 2023
About Naukri.com
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Naukri.com.
More jobs at Naukri.com
Similar Jobs
Customer Service Executive
Jobs for Humanity
Supervisor Customer Service & Lost Pet Recovery
Independence American Insurance Company
Lead, Customer Service - International
QED Environmental Systems
Customer Service Manager
USAJOBS
Customer Service Representative
L&M Corrugated Container
Supervisor, Healthcare Customer Service
Performant