Senior Customer Service Technician

This role involves providing exceptional customer support to distributors, managing account interactions via phone, chat, and email, and resolving inquiries related to product availability, pricing, and technical issues. The position requires maintaining detailed records of customer transactions, collaborating with internal departments to resolve opportunities, and ensuring a positive customer experience through superior follow-up. Candidates must have a high school diploma or GED along with at least two years of experience in a call center or customer accounts environment.