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Senior Customer Success Engineer at Rubrik - ApplyBlast

Senior Customer Success Engineer

Rubrik

2 months ago

3.5 on Glassdoor

Remote

Full Time

Senior

2 applicants

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About this role

The Senior Customer Success Engineer provides enterprise-level post‑deployment technical support to Rubrik customers across Japan, troubleshooting complex data protection and cyber‑resilience issues and ensuring reliable protection and recovery of critical data and workloads. The role involves handling support cases, performing health checks, creating technical content, and collaborating with internal engineering teams while delivering support in Japanese and English.

Responsibilities

Provide expert-level technical support to enterprise customers in Japan
Diagnose and resolve complex data protection and cloud issues across Rubrik Security Cloud
Mentor junior engineers and develop troubleshooting playbooks

Skills

Qualifications

Bachelor's degree in Computer Science or Engineering

About Rubrik

rubrik.com

Headquarters

Palo Alto, California, United States

Company Size

1001-5000 employees

Founded

2014

View Profile

Rubrik is a cloud‑native data security and management company that helps organizations protect, recover, and manage data across on‑premises, cloud, and SaaS environments. Its platform delivers Zero Trust Data Security—automating backup, immutable snapshots, rapid recovery, ransomware detection and orchestration—to provide resilience against cyberattacks and operational disruptions. Rubrik emphasizes automation, fast recovery, and simple cloud adoption to support enterprise backup, disaster recovery, and data governance at scale.