Senior Customer Success Manager

MongoDB(1 day ago)

HybridFull TimeSenior$132,271 - $176,900 (estimated)Customer Success

About this role

A Customer Success Manager at MongoDB serves as the primary client-facing contact for strategic accounts and helps shape the Customer Success program. The role is based in Tel Aviv and operates on a hybrid model. The position emphasizes customer advocacy and acting as the internal account team leader across Sales, Professional Services, and Solutions Architecture.

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Required Skills

Customer Success
Account Management
Technical Aptitude
Stakeholder Management
Collaboration
Escalation Management
Strategic Planning
Product Feedback
Enablement
Salesforce

+5 more

About MongoDB

mongodb.com

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.