Senior Customer Success Manager
MicroStrategy
About this role
The Senior Customer Success Manager manages large accounts for a SaaS platform, building strong relationships, ensuring customer satisfaction, and supporting account growth. The role involves onboarding, account management, training, issue resolution, renewal handling, and gathering customer insights.
Skills
Qualifications
About MicroStrategy
microstrategy.comStrategy (Strategy Solutions) offers Mosaic, a universal semantic layer that unifies enterprise data and governs business metrics to enable trusted AI and analytics. Mosaic creates an AI-ready data foundation that enforces semantic governance and consistent metric definitions across teams, tools, and workflows. Organizations use Strategy to centralize governance, deliver reliable insights, and power compliant, scalable AI and analytics throughout their tech stack.
About MicroStrategy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for MicroStrategy.
Salary
$80k – $120k
per year