ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Senior Customer Success Manager at Rapid7 - ApplyBlast

Senior Customer Success Manager

Rapid7

5 months ago

3.4 on Glassdoor

Boston, MA, US

Onsite

Full Time

Senior

1 applicant

View Job Listing

Apply to 100+ jobs

About this role

A Senior Customer Success Manager at Rapid7 acts as a trusted advisor to customers, leveraging knowledge of cyber security and Rapid7 products to ensure they maximize their investment. The role involves building strong relationships with key stakeholders like CISOs, developing success plans, and driving renewals while mitigating churn risks. You will collaborate across functions to advocate for customer needs and provide guidance on optimizing product usage.

Responsibilities

Develop and maintain strong relationships with key technical stakeholders and executives.
Create and execute tailored Success Plans to maximize customer investment value.
Monitor usage patterns to identify at-risk accounts and proactively address churn threats.
Advocate for customer needs within the organization to drive product enhancements.
Collaborate with cross-functional teams to deliver unified customer success strategies.

Skills

About Rapid7

rapid7.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

Rapid7 is a cybersecurity company that provides an AI-powered, endpoint-to-cloud unified platform offering Managed Detection and Response (MDR), exposure management, SIEM, vulnerability management, and cloud security solutions. The company serves over 11,000 global customers, delivering 24/7 expert-led threat monitoring, incident response, and attack surface management. Rapid7 also produces proprietary threat intelligence and security research through Rapid7 Labs.