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Senior Customer Success Manager at CoLab Software - ApplyBlast

Senior Customer Success Manager

CoLab Software

3 months ago

United States

Hybrid

Full Time

Senior

1 applicant

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About this role

A Senior Customer Success Manager at CoLab leads the post-sale journey for a portfolio of large Enterprise customers, focusing on driving product adoption, retention, and measurable business results. The role involves partnering with engineering and business stakeholders to align execution with customer goals while managing strategic relationships and executive business reviews. Success in this position requires a bias for urgency, structured thinking, and the ability to translate product functionality into tangible customer value within complex engineering environments.

Responsibilities

Own adoption, satisfaction, and retention metrics for Enterprise accounts
Build and execute Customer Success Plans tied to business impact
Lead structured executive business reviews to translate usage to outcomes
Collaborate with Sales on growth strategy and renewal execution
Partner with engineering advisors to define enablement strategies

Skills

About CoLab Software

colabsoftware.com

Headquarters

St. John's, Newfoundland And Labrador, Canada

Company Size

51-200 employees

Founded

2017

View Profile

CoLab builds AI-powered software that shapes engineering decisions in real time. The platform runs virtual design reviews and captures expert feedback by training AI agents on a company’s collective engineering know‑how, so teams iterate faster and reduce rework. It surfaces relevant past decisions and recommendations to preserve institutional knowledge and accelerate product development. CoLab is aimed at engineering and product teams that want context‑aware guidance embedded in their design and review workflows.