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Senior Customer Success Manager at Zoom - ApplyBlast

Senior Customer Success Manager

Zoom

3 months ago

3.6 on Glassdoor

Saudi Arabia

Hybrid

Full Time

Senior

0 applicants

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About this role

This role drives the adoption of Zoom's AI platform for enterprise customers in Saudi Arabia by building trusted advisory relationships with senior stakeholders. The position focuses on shaping customer retention and revenue growth through tailored success plans, data-driven recommendations, and strategic collaboration across sales, product, and support teams. Candidates must leverage AI tools and customer success platforms like Gainsight and Salesforce to enhance outcomes in a fast-paced, remote-first environment.

Responsibilities

Drive adoption of Zoom's AI platform across KSA enterprise customers
Build trusted advisory relationships with senior stakeholders
Shape customer retention and revenue growth strategies
Analyze customer data to make data-driven recommendations
Collaborate with cross-functional teams to mitigate churn risks

Skills

About Zoom

zoom.us

Headquarters

Tunis, Tunis, Tunisia

Company Size

11-50 employees

Founded

2001

View Profile

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.