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Senior Customer Success Manager at Modulate - ApplyBlast

Senior Customer Success Manager

Modulate

3 months ago

4.5 on Glassdoor

Somerville, Massachusetts, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

Modulate is seeking a Senior Customer Success Manager to manage a portfolio of enterprise and high‑growth accounts for its ToxMod and Velma products. The role will own end‑to‑end relationships, drive renewals and feature adoption, and act as a trusted advisor bridging customers with internal sales, product, and engineering teams. It involves leading trials, delivering data‑driven insights, and shaping best practices for the Customer Success organization.

Responsibilities

Own end‑to‑end relationship with assigned enterprise accounts
Drive feature adoption and expansion across customer portfolios
Lead trials and proof‑of‑concept projects with account executives
Collaborate with sales, product, and engineering teams for seamless onboarding
Partner with data analytics to extract insights and deliver recommendations

Skills

About Modulate

modulate.ai

Headquarters

Somerville, Massachusetts, United States

Company Size

11-50 employees

Founded

2019

View Profile

Modulate is a frontier voice AI company building Velma, the world's first Ensemble Listening Model, designed to understand real conversations beyond simple transcription by capturing tone, emotion, intent, prosody, and deception cues. Its platform serves enterprises across contact centers, gaming, financial services, and more with solutions for fraud prevention, trust and safety, AI agent guardrails, compliance monitoring, and human agent welfare. Modulate also offers ToxMod for content moderation and a developer API for integrating voice intelligence into audio pipelines.