Senior Customer Success Manager

Culture Amp is seeking a Senior Customer Success Manager to own a book of Enterprise accounts across France and the CEMEA region, driving adoption, building executive relationships, and leading complex contract renewals. This hybrid role sits at the intersection of Customer Success and Renewals, requiring a strategic advisor to manage the full customer lifecycle and shape the Enterprise CX playbook. The position involves collaborating with internal teams to ensure customer satisfaction, retention, and revenue growth while mentoring team members and improving renewal processes.