Senior Customer Success Manager

The Senior Customer Success Manager serves as the primary trusted advisor for a portfolio of medium to large SaaS accounts, driving customer success, product adoption, and revenue growth through the entire customer lifecycle. This role involves managing key relationships with customers and system integration partners, facilitating governance meetings, and collaborating with internal teams to ensure timely go-lives and issue resolution. The position focuses on maximizing value realization, identifying upselling opportunities, and maintaining high customer satisfaction and reference-ability.