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Senior Customer Success Manager at Staffbase - ApplyBlast

Senior Customer Success Manager

Staffbase

24 days ago

4.3 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

Staffbase is seeking a Senior Customer Success Manager to manage strategic customer relationships and drive business outcomes for mid-to-large enterprises. The role focuses on increasing platform adoption, ensuring timely renewals, and identifying expansion opportunities through proactive risk management and cross-functional collaboration. This position serves as a trusted partner to customer teams, guiding them through onboarding and long-term engagement with the Staffbase platform.

Responsibilities

Own and manage a book of enterprise customers
Lead regular business reviews and planning sessions
Guide customer teams through onboarding and long-term adoption

Skills

About Staffbase

staffbase.com

Headquarters

Chemnitz, Saxony, Germany

Company Size

501-1000 employees

Founded

2014

View Profile

Staffbase is an AI-native intranet and employee experience platform that centralizes internal communications to help organizations reach, inform, and engage employees across locations and devices. It provides configurable intranets and mobile apps, campaign and content tools, analytics, and integrations with HR and IT systems to deliver personalized messages to both desk-based and frontline workforces. Built for enterprises, Staffbase emphasizes adoption, measurement, and streamlined workflows to boost productivity, culture, and internal alignment.