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© All Rights Reserved. ApplyBlast.com
iManage
The Senior Customer Success Manager at iManage owns the value and adoption strategy for a portfolio of high-profile law firm customers, driving measurable net revenue retention through outcome roadmaps and joint impact plans. This role involves leading business value reviews, partnering with channel teams, and coordinating with internal departments to remove friction and ensure renewal readiness. The position requires building trusted relationships and leveraging customer insights to create repeatable adoption programs and clear value stories.
Headquarters
Chicago, Illinois, United States
Company Size
1001-5000 employees
Founded
2015
iManage is a knowledge-work platform that helps organizations activate the knowledge hidden in their business content and communications. It delivers document and email management, secure cloud and on‑premises content services, plus AI-powered search, classification, and analytics to help legal, accounting, and financial services teams manage work, risk, and collaboration. The platform emphasizes security, compliance, and integrations with productivity tools so teams can find, share, and govern knowledge across the enterprise.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for iManage.