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© All Rights Reserved. ApplyBlast.com
Gladia
The Senior Customer Success Manager at Gladia owns relationships with strategic customers, guiding them from onboarding and integration through adoption and long-term value. This hands-on role serves as the primary technical and product contact, collaborating cross-functionally to drive customer outcomes and satisfaction. The position focuses on building a robust customer success structure, managing the customer lifecycle, and proactively addressing churn risks.
Gladia is an enterprise-grade Speech-to-Text API platform offering real-time (WebSocket) and asynchronous transcription with multilingual support and audio intelligence. The API includes diarization, translation, summarization, sentiment analysis, named entity recognition, and 100+ languages, all accessible via REST and WebSocket in a single, feature-rich call. It serves developers and platforms worldwide—such as meeting assistants, CCaaS, voice agents, and media apps—with fast, low-latency transcription. Gladia emphasizes security and flexible deployment (SOC 2, GDPR, cloud regions, on-premises/air-gapped options) to meet strict data residency and privacy needs.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Gladia.