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Senior Customer Success Manager at MongoDB - ApplyBlast

Senior Customer Success Manager

MongoDB

24 days ago

4.0 on Glassdoor

Los Angeles, California, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Customer Success Manager serves as a strategic advisor for Enterprise accounts, guiding customers through complex technical journeys to maximize lifetime value and success. This role involves driving customer retention, revenue realization, and long-term advocacy while mentoring team members and collaborating with cross-functional resources. The position requires building deep relationships with senior stakeholders and navigating global account teams to deliver measurable impact in high-pressure scenarios.

Responsibilities

Drive customer retention and revenue realization for Enterprise accounts
Advise customers on advanced operational strategies and best practices
Mentor team members and participate in hiring processes for new hires

Skills

Qualifications

Bachelor's degree in Computer Science, STEM, or equivalent technical work experience

About MongoDB

mongodb.com

Headquarters

New York, New York, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.