Firefly
Firefly is seeking a Senior Customer Success Manager to manage relationships with its largest US accounts, guiding customers from onboarding through renewal and growth. The role requires building trust with both technical engineers and executive stakeholders while driving product adoption and retention. This fully remote position involves leading business reviews, resolving technical inquiries, and owning the commercial relationship for a portfolio of strategic accounts.
Firefly provides physical safety solutions for the modern workplace, helping organizations respond to emergencies faster and more effectively.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Firefly.
Firefly didn’t post a salary, so this is our estimate from similar listings.
21% above the average for this role