Loop
The Senior Customer Success Manager at Loop owns a portfolio of strategic global customers, focusing on retention, expansion, and long-term partnership value. This autonomous role involves acting as a trusted advisor to executive stakeholders, leading cross-functional engagements, and ensuring customers achieve measurable ROI from the Logistics Data Platform. The position requires driving renewals, identifying upsell opportunities, and translating data into actionable insights to optimize supply chain operations.
Loop is a transportation cost management platform that centralizes freight, parcel, and financial data to automate decisions, uncover insights, and drive profitability. It consolidates shipment and invoice data, applies analytics and automation for auditing, benchmarking, and optimized carrier or rate decisions. Built for supply‑chain and finance teams, Loop integrates with logistics systems and partners (e.g., Data2Logistics) to provide visibility, cost control, and operational savings.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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