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Senior Customer Success Manager at Samsara - ApplyBlast

Senior Customer Success Manager

Samsara

17 days ago

4.0 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Customer Success Manager at Samsara partners with customers to understand their fleet operations and unique challenges, advising on platform customization to drive safety, efficiency, and sustainability. This remote role involves creating joint success plans, conducting renewal-focused business reviews, and resolving customer escalations while collaborating cross-functionally with Sales, Support, and Product teams. The position requires fluency in Spanish and English, experience in customer success or account management, and proficiency with AI tools.

Responsibilities

Compose joint success plans with customers outlining objectives and metrics
Orchestrate renewal-focused business reviews to align on upcoming goals
Mitigate escalations and resolve customer issues across multiple channels

Skills

About Samsara

samsara.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2015

View Profile

Samsara builds an integrated hardware + software IoT platform that gives organizations real‑time visibility and control over mobile operations. Its telematics gateways, dashcams, and sensors stream vehicle, video and environmental data to a cloud SaaS dashboard that supports fleet management, safety and compliance (including ELD), routing, maintenance, and operational analytics. The platform uses AI-driven alerts, reporting, workflow automation and APIs to help teams reduce accidents, cut fuel and maintenance costs, and improve asset utilization. Customers across transportation, logistics, construction and field services use Samsara to modernize and optimize their mobile fleets and equipment.