Senior Customer Support Engineer (TLS)

Fastly

3 months ago

3.2 on Glassdoor

Melbourne, Australia

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Customer Support Engineer, TLS is a specialist custodian of Fastly’s customer-facing Transport Layer Security infrastructure, supporting the reliability and trust of secure connections on Fastly’s edge cloud platform. The role partners with product and engineering teams and serves as a focal point for the customer support engineering organization. It also contributes to improving processes, documentation, and training to enhance the TLS offering and customer experience.

Skills

About Fastly

fastly.com

Fastly is an edge cloud platform that helps companies deliver faster, safer, and more scalable websites, apps, and streaming media. It offers a high-performance CDN, real-time video delivery, edge compute and caching, and security services such as WAF and DDoS protection, along with observability and developer-friendly APIs. Fastly’s global, programmable edge network emphasizes low latency, instant cache invalidation, and fine-grained traffic control to accelerate dynamic content and modern web architectures. Customers use Fastly to improve performance, security, and scalability while running logic and gaining insights at the edge.