Senior Customer Support Engineer (TLS)

Fastly(1 month ago)

Melbourne, Australia, Sydney, AustraliaOnsiteFull TimeSenior$114,687 - $155,263 (estimated)Customer Support Engineering

About this role

The Senior Customer Support Engineer, TLS is a specialist custodian of Fastly’s customer-facing Transport Layer Security infrastructure, supporting the reliability and trust of secure connections on Fastly’s edge cloud platform. The role partners with product and engineering teams and serves as a focal point for the customer support engineering organization. It also contributes to improving processes, documentation, and training to enhance the TLS offering and customer experience.

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Required Skills

TLS
DNS
Troubleshooting
Communication
Documentation
Training
Incident Management
Debugging
PKI
Cloud

+4 more

About Fastly

fastly.com

Fastly is an edge cloud platform that helps companies deliver faster, safer, and more scalable websites, apps, and streaming media. It offers a high-performance CDN, real-time video delivery, edge compute and caching, and security services such as WAF and DDoS protection, along with observability and developer-friendly APIs. Fastly’s global, programmable edge network emphasizes low latency, instant cache invalidation, and fine-grained traffic control to accelerate dynamic content and modern web architectures. Customers use Fastly to improve performance, security, and scalability while running logic and gaining insights at the edge.