Senior Customer Support Engineer

Netskope(13 days ago)

JapanOnsiteFull TimeSenior$144,910 - $194,040 (estimated)Customer Support

About this role

Senior Customer Support Engineer Japan at Netskope provides technical expertise for the company’s cloud security platform focused on the Japanese market. The role sits within the Customer Support organization and supports enterprise customers and internal teams to ensure product reliability and satisfaction. The position is based in Japan and aligns with Netskope’s cloud and data security mission.

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Required Skills

Technical Support
Escalation Management
Japanese
English
Troubleshooting
TCP/IP
Proxies
NG Firewalls
SSL/IPSec
VPNs

+16 more

Qualifications

Bachelors Degree
Masters Degree
Security Clearance

About Netskope

netskope.com

Netskope is a cloud-native security company that helps organizations secure cloud services, web traffic, and private applications while protecting data and AI workloads across users, devices, and locations. Its platform provides unified visibility and control with SASE and SSE capabilities — including CASB, DLP, SWG, ZTNA, cloud firewall, threat protection, and API-based controls — to stop data loss and advanced threats in real time. Enterprises use Netskope to simplify security operations, enforce zero-trust access, and optimize application performance and compliance as they adopt cloud and AI services.