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Senior Customer Support Engineer at Coder - ApplyBlast

Senior Customer Support Engineer

Coder

11 days ago

4.2 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Customer Support Engineer at Coder helps customers resolve complex technical issues and build with confidence while working closely with Product, Customer Success, and Enterprise Account Managers. This highly visible role involves improving support workflows, turning customer feedback into better product experiences, and directly impacting how customers experience the platform. The position requires strong problem-solving skills and expertise in enterprise software support to ensure efficient resolution strategies.

Responsibilities

Reproduce and debug customer issues using existing tools and test environments
Solve incoming technical support requests and resolve urgent high-severity cases
Collaborate with product and account managers to improve support workflows

Skills

About Coder

coder.com

Headquarters

Austin, Texas, United States

Company Size

11-50 employees

Founded

2017

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Coder is an enterprise AI development infrastructure company that provides self-hosted cloud development environments for developers and AI coding agents. Their platform enables organizations to deploy governed, secure environments with full control over agent permissions, audit logging, and compliance, supporting industries such as government, financial services, and technology. Coder's open-source and enterprise tools use Terraform-based templates to provision consistent, scalable workspaces across cloud and air-gapped on-premises infrastructure.