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Senior CX Consultant at VML - ApplyBlast

Senior CX Consultant

VML

3 months ago

London, England, United Kingdom

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior CX Consultant will join WPP Enterprise Solutions' Customer Experience team, working on CX and EX consulting projects across physical and digital touchpoints. The role involves leading workshops, applying design‑thinking methods, and shaping CX strategies for eCommerce and retail clients while engaging with senior stakeholders.

Responsibilities

Lead CX optimisation and transformation projects across physical and digital touchpoints
Facilitate workshops and apply design‑thinking methods to improve digital products
Develop CX frameworks, toolkits and go‑to‑market propositions for clients

Skills

About VML

vml.com

Headquarters

New York, New York, United States

Company Size

10001+ employees

Founded

1992

View Profile

VML is a global full-service marketing and experience agency that builds connected brands through creativity, data, and technology. It combines brand strategy, customer experience and UX design, digital commerce, content and social, and technology implementation to drive growth and engagement across channels. The agency operates globally as part of WPP.