Senior CX Consultant

The Senior CX Consultant leads the design and delivery of complex Customer Experience and Contact Centre as a Service solutions, primarily focusing on Genesys Cloud CX. This role involves managing end-to-end consulting engagements from discovery through implementation, translating business requirements into technical solutions, and providing technical leadership to ensure successful project outcomes. The position requires acting as a trusted advisor to stakeholders, mentoring team members, and contributing to practice standards and reusable assets.