Senior CX Customer Platforms Product Manager
Crunchyroll, LLC
About this role
A Senior CX Customer Platforms Product Manager at Crunchyroll leads implementation of platform solutions that improve customer experience through automation and self-service. The role partners with internal teams and third-party vendors to define product direction, write product briefs, and use data to guide roadmap and performance decisions. The position is based in San Francisco, CA and reports to the Director, CX Product & Technology.
Skills
Qualifications
About Crunchyroll, LLC
crunchyroll.comCrunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.
Recent company news
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BritannicaCrunchyroll LLC | History, Industry, & Facts | Britannica Money
Oct 24, 2024
About Crunchyroll, LLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Crunchyroll, LLC.
Salary
$195k – $220k
per year