Senior CX Customer Platforms Product Manager
Crunchyroll, LLC(14 days ago)
About this role
A Senior CX Customer Platforms Product Manager at Crunchyroll leads implementation of platform solutions that improve customer experience through automation and self-service. The role partners with internal teams and third-party vendors to define product direction, write product briefs, and use data to guide roadmap and performance decisions. The position is based in San Francisco, CA and reports to the Director, CX Product & Technology.
Required Skills
- Product Management
- Roadmapping
- Self-Service
- GenAI
- API Integrations
- Vendor Management
- Data Analysis
- User Stories
- Acceptance Criteria
- Collaboration
+3 more
Qualifications
- BS Degree or Equivalent Experience
About Crunchyroll, LLC
crunchyroll.comCrunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.
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