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Senior Data Center Operations Analyst at Ensono - ApplyBlast

Senior Data Center Operations Analyst

Ensono

4 months ago

4.1 on Glassdoor

Pune, India

Onsite

Contract

Senior

0 applicants

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About this role

A Level 2 Mainframe Operations Engineer at Ensono delivers client-focused support for mission-critical infrastructure, resolving complex technical incidents and maintaining batch processing systems. Reporting to an OPS Manager, this role involves mentoring junior engineers, managing shift activities, and ensuring high availability of client services through proactive and reactive problem management. The position requires deep expertise in mainframe environments, system monitoring, and production support within a 24/7 operational framework.

Responsibilities

Provide second level support for system and customer batch processing
Conduct proactive and reactive incident, event, and problem management
Manage and prioritize all tickets, alerts, and requests in the OPS queue
Assist and mentor team members in structured troubleshooting approaches
Ensure client critical batch streams complete within defined service levels

Skills

About Ensono

ensono.com

Headquarters

Downers Grove, Illinois, United States

Company Size

1001-5000 employees

Founded

1969

View Profile

Ensono is a managed IT services and hybrid cloud provider that helps enterprises run, modernize, and secure complex infrastructure and applications. They deliver managed hosting, cloud migration and operations, mainframe modernization, and application and data services across public, private and multi‑cloud environments. Ensono emphasizes deep operational expertise for regulated and mission‑critical industries (financial services, insurance, healthcare), combining infrastructure management, security and compliance to reduce risk and accelerate modernization. Their services pair consulting and engineering with ongoing managed operations to drive cost, performance and resiliency improvements.