Senior Data Engineer, Insights

Decagon

3 months ago

3.9 on Glassdoor

San Francisco, CA

Onsite

Full Time

Senior

0 applicants

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About this role

As a Senior Data Engineer on the Insights team at Decagon, you will design and build scalable data pipelines and feature stores to process millions of customer interactions in near real-time, enabling the suite of AI products to deliver actionable insights. Collaborating closely with ML engineers and backend developers, you will architect systems that support analytics by transforming complex data into structured formats, with a strong focus on data quality and real-time processing. Your expertise in Python, SQL, and data orchestration tools will be essential to make data-driven decisions that enhance understanding of customer intent and agent performance.

Skills

About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.