Senior Data Engineer, Insights
Decagon
About this role
As a Senior Data Engineer on the Insights team at Decagon, you will design and build scalable data pipelines and feature stores to process millions of customer interactions in near real-time, enabling the suite of AI products to deliver actionable insights. Collaborating closely with ML engineers and backend developers, you will architect systems that support analytics by transforming complex data into structured formats, with a strong focus on data quality and real-time processing. Your expertise in Python, SQL, and data orchestration tools will be essential to make data-driven decisions that enhance understanding of customer intent and agent performance.
Skills
About Decagon
decagon.aiDecagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.
Recent company news
Decagon Unveils Proactive Agents – The AI Concierge for Every Customer In The Agentic Commerce Era
3 days ago
Decagon completes first tender offer at $4.5B valuation
1 week ago
How AI Startup Decagon Plans To Take On Salesforce And Sierra
Dec 2, 2025
Decagon AI raises $250M at $4.5B valuation to scale AI concierge platform
1 month ago
Decagon hits $4.5B valuation in first tender offer
1 week ago
About Decagon
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Decagon.
Salary
$250k – $375k
per year