Senior Data Scientist - Care AI
Back Market(1 month ago)
About this role
As a Senior Data Scientist in Care AI at Back Market, you will design and implement AI-driven solutions to enhance Customer Care, focusing on automation through conversational AI, sentiment analysis, and predictive analytics. Your role involves managing the data science lifecycle for key metrics, conducting A/B tests, and collaborating with backend engineers to deploy and monitor models in production. A minimum of 5 years of experience and a strong foundation in machine learning, experimentation design, and programming in Python and SQL are essential. You will play a critical role in driving customer satisfaction through data-driven insights in a customer-facing context.
Required Skills
- AI Model Development
- Customer Care Automation
- Data Science Lifecycle
- Sentiment Analysis
- A/B Testing
- Collaboration
- NLP
- LLMs
- Machine Learning
- Statistical Concepts
+4 more
Qualifications
- Master’s in Statistics
- Master’s in Economics
- Master’s in Engineering
- PhD in Statistics
- PhD in Economics
- PhD in Engineering
About Back Market
www.backmarket.comBack Market is a leading online marketplace dedicated to refurbished electronics, focusing on sustainability and environmental responsibility. The platform connects consumers with sellers offering high-quality, certified pre-owned tech products, such as smartphones, computers, and home appliances. Back Market emphasizes accessibility and affordability, aiming to reduce electronic waste and promote a circular economy. Their rigorous quality control ensures that customers receive products that meet industry standards while maintaining lower prices compared to buying new.