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Senior Desktop Support Technician at Leidos - ApplyBlast

Senior Desktop Support Technician

Leidos

5 months ago

3.9 on Glassdoor

Crane, IN

Onsite

Full Time

Junior

0 applicants

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About this role

Leidos is seeking a Mid-level Desktop Support Technician to provide direct desk-side IT support, including troubleshooting and repairing hardware and software issues, at a government site in Crane, Indiana. The role involves managing customer tickets, assisting with network-connected devices, and resolving Voice over Internet Protocol and Video Teleconference problems for VIP and executive-level customers within established service level requirements. Candidates will work as key members of the Field Services team to ensure customer requirements are met within set timelines.

Responsibilities

Provide direct desk-side support for VIP and executive-level customers.
Troubleshoot and resolve hardware and software-related computer issues.
Manage customer tickets according to established Service Level Requirements.
Assist teams in resolving local and network-connected printer issues.
Diagnose and fix Voice over Internet Protocol and Video Teleconference problems.

Skills

Qualifications

US CitizenshipDoD Secret ClearanceDoD 8570 IAT Level IISecurity Plus

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.