Senior Developer - AI Customer Engagement

Arctic Wolf Networks Canada, Inc.(4 months ago)

RemoteFull TimeSenior$128,822 - $173,476 (estimated)Engineering

About this role

Arctic Wolf is hiring a Senior Software Developer focused on AI customer engagement to build conversational AI capabilities within its security operations platform and unified customer portal. The role centers on developing an AI Security Assistant that uses generative AI and LLMs to help customers interact naturally with their security environment, improving self-service and operational efficiency. You’ll partner closely with product and data teams to evolve the assistant through its beta phase and expand its impact for customers.

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Required Skills

Conversational AI
LLMs
Generative AI
RAG
Dialogue Orchestration
Backend Development
API Development
Python
Go
JavaScript

+14 more

About Arctic Wolf Networks Canada, Inc.

arcticwolf.com

Arctic Wolf is a leading provider of AI-driven cybersecurity solutions, delivering comprehensive protection tailored to the specific needs of organizations. With a dedication to enhancing cyber resilience, Arctic Wolf offers 24/7 monitoring and support, ensuring that clients can confidently defend against evolving cyber threats. Their innovative approach integrates advanced technology with personalized service, setting them apart in the cybersecurity landscape.

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