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Senior Developer – Dynamics 365 Contact Center at Deloitte - ApplyBlast

Senior Developer – Dynamics 365 Contact Center

Deloitte

3 months ago

3.8 on Glassdoor

Gurugram, Haryana, India

Onsite

Full Time

Senior

0 applicants

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About this role

The role involves designing, building, and enhancing AI-enabled customer engagement platforms using Microsoft Dynamics 365 Customer Service, Power Platform, Azure Communication Services, and Copilot Studio. The senior developer will customize solutions, integrate CTI platforms, and develop Power Apps and automations to improve contact center operations while ensuring security and compliance.

Responsibilities

Develop and customize solutions within Dynamics 365 Customer Service Workspace
Configure and extend Copilot Studio for AI‑driven agent assist
Implement Channel Integration Framework to embed third‑party CTI widgets
Build and integrate Azure Communication Services for voice, video, chat, and SMS
Design and manage Dataverse data models and custom Power Apps

Skills

Qualifications

B.Tech / B.E. / MCAMicrosoft Certified: Dynamics 365 Customer Service Functional Consultant AssociateMicrosoft Certified: Power Platform Developer AssociateMicrosoft Certified: Azure Developer Associate (AZ-204)Microsoft Certified: AI Engineer Associate (AI-102)

About Deloitte

deloitte.com

Headquarters

Belgrade, Central Serbia, Serbia

Company Size

10001+ employees

Founded

1845

View Profile

Deloitte is a global professional services network and one of the "Big Four," providing audit & assurance, tax, consulting, risk advisory, and financial advisory services through member firms in more than 150 countries. It serves public- and private-sector clients across industries with strategy, digital and technology transformation, cybersecurity, analytics, human capital, and transaction support. Deloitte combines deep industry expertise, technology partnerships, and multidisciplinary teams to drive measurable business outcomes, innovation, and sustainability. Clients rely on Deloitte for its global scale, regulatory knowledge, and integrated advisory and implementation capabilities.