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Senior Director, Agentic Service Experience at McKesson - ApplyBlast

Senior Director, Agentic Service Experience

McKesson

4 months ago

3.7 on Glassdoor

Texas, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Director, Agentic Service Experience leads and scales McKesson's AI-driven service capabilities, defining strategy for Sierra AI agents across contact center customers. This role oversees an integrated system of product management, process engineering, and AI performance analysis to deliver measurable business outcomes. As a product owner, the leader defines vision, drives release governance, and manages the full budget for this new function while aligning enterprise priorities.

Responsibilities

Lead and scale the Agentic Service Experience function
Define vision and strategy for AI-powered service capabilities
Oversee integrated capability areas including product and process engineering
Manage the full Agentic service function budget and investments
Establish governance standards and change control for AI releases

Skills

Qualifications

MBA or equivalent advanced degree13+ years professional experience7+ years product management experienceExperience with enterprise AI platforms6+ years leading teams